Are We a Good Fit For You?

New Patient Checklist

It is crucial when choosing a pediatric practice for your children that you have given serious consideration to the fit between the practice philosophies and your own. Excellent care happens when the physicians and office staff are aligned with your family priorities and philosophies regarding medical care. Only then can shared decision-making be based on mutual respect. Please read the following checklist carefully to be sure Muddy Creek Pediatrics is the appropriate medical home for your children. We look forward to meeting you and forming a mutually rewarding relationship.

 
TOPIC PRACTICE PHILOSOPHY Agree!

Vaccines

Muddy Creek Pediatrics believes strongly in the safety and effectiveness of vaccinations. We will only accept new patients who have decided to immunize their child/children. 

Our vaccine policy follows the schedule outlined by the CDC (Centers for Disease Control and Prevention) and the AAP (American Academy of Pediatrics).   
 

Antibiotics

We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat with antibiotics. We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.  

Medical Home

We work hard to provide comprehensive medical care and serve as your patient centered medical home. To that end, we ask that you contact our office before seeking specialty care or urgent care. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping to coordinate your care. Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your medical record.  

Technology

Our practice prides itself on efficiency through use of technology. You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and for routine care/immunizations that are due.  

Office Hours

We make every effort to meet the needs of our patients, offering same day sick visit appointments during traditional business hours and on Saturday. Please familiarize yourself with our office hours to see if they work for your family.  

After Hours

We have a physician on call 24/7/365. When our office is closed overnight and you have an urgent issue that cannot wait until morning, you can call our main number to reach the on call physician and get advice regarding your child's issue. You may wish to check the "Is Your Child Sick?" section of our website for helpful information before using this service.   

Insurance

Make sure we participate with your insurance plan. Click here for a list of our participating insurances. It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service. Our billing staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best to check with your specific insurance company. Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided. Please read our financial policy for more information regarding insurance.  

Billing and Fees

Insurance copays/deductibles are expected to be paid at the time of service. If you are unable to comply, you must speak with the billing department prior to the visit.  

Scheduling Appointments

For acute care, call the office to speak with triage staff, who will listen to your concerns and schedule an appointment for you. Sometimes an appointment may not be needed, and staff will advise you regarding your issue, or check with the physician and call you back. If our Nurse is on with another caller, you will be asked to leave a message and you will receive a return call.

For well visits, call our routine appointment line.. Well visits may be scheduled up to 1 year in advance. You will receive an automated reminder 1 month ahead of when your child is due for their next well visit. 

 

Timeliness & Missed Appointments

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable. As a courtesy, we will remind you of your upcoming appointments via phone/text message/email. We ask that you arrive 5 minutes before your scheduled appointment time. We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive late for your appointment.

Missed Appointments: Broken appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. We reserve the right to charge a fee for canceled or missed appointments. We request 24 hours notice for cancellation of appointments. A $50 fee will be charged for any appointments canceled with less than 24 hours notice.  Missed appointments without notification prior to appointment time will result in a $75 fee.